Return & Refund Policy
This Return & Refund Policy outlines the conditions under which Clickonspares.com accepts returns, exchanges, and refunds.
1. Proof of Purchase
With Valid Proof of Purchase
- Items may be returned or exchanged within 30 days of purchase.
- Products must be in original condition, unopened, unused, and uninstalled.
- All original packaging and materials must be intact.
- Returns not meeting these conditions may be rejected.
Approved returns will be credited to the customer’s wallet balance, accessible under Payments & Balance in your account.
Without Proof of Purchase
- Returns or exchanges may be accepted at our discretion.
- No cash refunds will be issued.
- Only store credit will be provided.
- Refund value will be based on the lowest selling price within the last 30 days.
2. Return Conditions
- Certain product categories are non-returnable once opened or installed.
- A 15% restocking fee may apply to special orders, commercial tools, and outsourced products.
- Shipping charges are non-refundable.
- Clearance and “AS IS” items are strictly non-refundable.
3. Non-Returnable Items
The following categories are generally non-returnable due to product sensitivity and usage risks:
| Electrical & Electronic Parts | Fuel Pumps & Components | Ignition Systems | Relays & Switches | Sensors & Modules | Turbo Components |
| Gaskets & Seals | Suspension Components | Shock Absorbers | Filters (All Types) | Belts (All Types) | Liquids & Fluids |
| Engine Internal Parts | Clutches & Bushings | Water Pumps | Vacuum Pumps | Throttle Bodies | Body Parts |
This list is indicative and not exhaustive. Additional items may be classified as non-returnable based on product type. Please contact our support team for clarification.
4. Warranty Returns
- Standard warranty period is 30 days from the date of purchase.
- Extended warranty (if applicable) will be mentioned on the invoice.
- Warranty claims are subject to inspection and approval.
5. Refund Policy
- Refunds are processed only in approved exceptional cases.
- Refunds may be issued as wallet credit or to the original payment method.
- Processing time may take up to 30–45 working days depending on banking channels.
6. Verification & Fraud Prevention
We reserve the right to request valid identification (e.g., Emirates ID, Passport, or Driver’s License) for return processing. This information is used solely for verification and fraud prevention purposes.
7. Limitation of Returns
Clickonspares.com reserves the right to limit or refuse returns at any time in cases of abuse, excessive returns, or policy violations.
8. How to Obtain Your Receipt
- Your receipt is available in your Order Confirmation Email.
- You can also access it in the Order History section of your account.
- If unavailable, contact our support team.
9. Contact Us
For return requests or assistance, please contact:
- Email: sales@clickonspares.com
- Company: Vantix Auto Spare Parts Trading L.L.C
- Website: www.clickonspares.com